At Kingsfield Equestrian, we want you to be confident when purchasing from us. Please choose carefully, as we do not offer refunds, returns or exchanges for change of mind.
This policy applies to purchases made online and directly through Kingsfield Equestrian and operates in addition to your rights under the Australian Consumer Law (ACL).
Change of Mind
Kingsfield Equestrian does not provide a refund, return or exchange simply because you:
- change your mind;
- select the incorrect item, size, colour or specification;
- decide you no longer want or need the product;
- find the product cheaper elsewhere; or
- make an incorrect selection when ordering.
This does not affect any rights you may have under the Australian Consumer Law.
Saddles and Special Orders
Please carefully check the specifications of a saddle before placing an order, including the seat size, flap, leather, colour and panel configuration.
Custom Saddle Orders
All new Devoucoux saddle orders require a 30% deposit to confirm the order and commence production.
The remaining 70% balance must be paid in full before the saddle is shipped from France.
Custom-made and made-to-order saddles are manufactured to the customer’s selected specifications. Once an order has been confirmed and production has commenced, it cannot be cancelled, returned or exchanged simply due to change of mind.
Incoming and In-Production Saddles
Saddles advertised as in production, incoming stock or pre-order may be purchased before they arrive in Australia.
Where a saddle is already in production as Kingsfield Equestrian stock, the payment terms displayed on the individual product listing or invoice will apply.
Estimated production, shipping and arrival dates are indicative only and may be affected by manufacturing, international freight, customs or other circumstances outside Kingsfield Equestrian’s reasonable control.
Payment plans may be available on eligible saddle purchases. Please contact Kingsfield Equestrian to discuss available payment options.
All saddle orders remain subject to your rights under the Australian Consumer Law.
Horse Floats and Horse Vans
TUZA Horse Floats
All new TUZA horse float orders require a 10% deposit to confirm the order and commence the build process.
The remaining balance must be paid in full before the float leaves the TUZA factory in New South Wales.
Once a custom float order has been confirmed and production has commenced, the order cannot be cancelled due simply to change of mind.
THEAULT Horse Vans – Vehicles in Australia
For THEAULT horse vans already in Australia, a 70% deposit is required to secure the vehicle.
The remaining 30% balance must be paid in full prior to delivery or collection.
Custom THEAULT Horse Vans
Custom THEAULT horse vans ordered from France are subject to the following staged payment arrangement:
- 30% to confirm the order;
- 30% before the vehicle leaves France; and
- 40% prior to delivery.
Custom vehicles are manufactured to the purchaser’s selected specifications. Once an order has been confirmed and production has commenced, cancellation due simply to change of mind may not be possible.
Production, shipping, customs clearance and delivery dates are estimates only and may be affected by circumstances outside Kingsfield Equestrian’s reasonable control.
Faulty, Damaged or Incorrect Products
If a product is faulty, damaged, not as described or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, please contact Kingsfield Equestrian as soon as possible.
Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.
Please retain your proof of purchase and provide photographs or other relevant information where requested so we can assess the issue promptly.
Returns
Where a return has been approved, the product must be returned in accordance with the instructions provided by Kingsfield Equestrian.
Unless the product is faulty or otherwise covered by your rights under the Australian Consumer Law, products must be unused, unworn and in their original condition and packaging.
Please do not arrange the return or transport of a horse float, horse van or other large item without first contacting Kingsfield Equestrian.
Deposits and Payment Arrangements
Where a deposit, staged payment arrangement or payment plan applies, the applicable terms will be provided on the product listing, quotation, invoice or purchase agreement.
Production or ordering may commence following payment of the required deposit.
For custom-made, made-to-order or specially ordered products, cancellation due solely to change of mind after the order has been confirmed and production has commenced may not entitle the purchaser to the return of amounts already paid, subject to the Australian Consumer Law and the terms of the individual purchase agreement.
Where a third-party payment provider is used, that provider’s own terms, fees, eligibility requirements and repayment conditions may also apply.
Australian Consumer Law
Nothing in this Refund and Returns Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Consumer guarantees may include requirements that goods are of acceptable quality, fit for any disclosed purpose and correspond with their description.